Visit our showroom : 6 Royan Place, Bayswater North, Victoria 3153
Visit our showroom : 6 Royan Place, Bayswater North, Victoria 3153
Our commitment: Customer Service Page
We just want to say how happy we are with the work you did to install the 4 reverse cycle air conditioners. As business owners employing 20 staff, we appreciate good service. Dean was great, arriving on time a day after we settled. He was very clear and transparent on the outcome. The installers were all very nice people and had great attention to detail. The electrician even fixed a loose tile on our roof!
Dean mentioned that one unit would have to have an internal duct, but the installer hid that and also re-routed another to be more aesthetically pleasing. Something they didn’t have to do, but the result was excellent. All trades collected every bit of rubbish and left our place perfect. We give 100% for price, neatness, attention to detail, communication, friendliness, and a great installation.
Dear Maroondah Heating and Cooling team,
On behalf of my wife and I, we would like to thank the amazing staff at Maroondah Heating and Cooling for their extremely high level of professionalism and their fantastic level of customer service.
One week ago we decided to take your option of a free quote, regarding getting our internal heating system replaced, as our previous unit was installed around 45 years ago and was starting to get very expensive to run and maintain.
After booking the quote, we were visited by Dave Cullen, who arrived punctually and was very thorough in his appraisal of our requirements. Dave was very pedantic in examining the existing duct work, copper gas pipe work and the rest of our previous setup. In the end he showed me a very detailed plan which he drafted with all of the measurements, which impressed me substantially (I have a background in the trades industry). Dave advised that he could have the unit installed the following week, to which we happily agreed and submitted the required deposit.
The following week, the installation team arrived punctually and seemed very well organised. The existing asbestos flue was carefully removed and wrapped in plastic. The heater installer, Mike Hamilton, arrived together with his helper Mitch and installed the new system in a very professional manner.
Mike’s professionalism was outstanding as I closely observed the quality of his workmanship, keeping in mind that all of this was done with minimal disruption to our home.
When the installation was complete, Mike asked if I was keen to view the installation in the ceiling cavity which I found to be excellent. The installation was very well executed, including the electrical work carried out by Josh. Prior to their departure, the team cleaned the entire area and promptly and efficiently removed the old unit.
Overall I have to say that we are extremely satisfied with our purchase and our dealing with your business. Well Done Maroodah Heating and Cooling, and thank you, as we now enjoy a state of the art heating system to keep us warm this winter!
Yours sincerely,
The Hendricks family
We had Daikin ducted aircon with an eZone controller installed in our apartment by Maroondah Heating & Cooling. Sarah in the office was really helpful in making bookings and keeping us up to date, Dean came out and inspected our place to get the unit size right (one of only two installers who bothered, most wanted to do it remotely), and it was installed by Dale and Ben who were very nice guys and did a professional installation job in a pretty confined roof space. Very happy with the result and the level of service that we received.
From first asking for a quote online it was top-notch service. Dean was great in coming out to quote us. Very informative, took the time to explain it all to us and went through everything step-by-step. We decided to go ahead with it. We went with the TQM623 Braemar, output of 22.5kW and 6.0 Energy Star rating. We confirmed a date for installation. They gave us a call a day before to confirm it all and were here the next day between 7:30am-8:30am like they said.
The two men who installed the unit were professional, courteous and cleaned up afterwards.
Highly recommended.
Matt, Luke and Liam were very courteous and professional. Extremely pleased with installation process and clean up was great!
Maroonadah Heating and Cooling has been extremely helpful and thorough in their approach.
Liam was great.He rang to inform us he was on his way and approximately when he would arrive. Very friendly . He explained what he did and why , offered advice in a professional manner and performed required duty very satisfactorily. Very satisfied customers and we would recommend Liam in a flash.
Great company to deal with! Dean came out to give us a quote and was very informative listening to what out needs were and taking us through the options.
Quick turn around within 2 weeks Dale was out with his team installing the system and they are a great bunch of blokes to have onsite.
Had the wrong coloured wall controllers installed, quick phone call to the office it was quickly rectified the next day.
Only minor issue I had during the whole process was the installation taking an extra half day to install then planned.
I booked a service for my ducted heating, they sent an email letting me know the name of the service man that would be coming - Liam and a time range in which he would arrive. He rang 15 minutes before coming which was great, and arrived on time. I was really impressed about how knowledgeable Liam was he explained everything to me and even took pictures to show me the problems (the unit is in the roof so I wouldn't have been able to see otherwise). Liam was also extremely polite. I am now also going to get my Evaporative Cooling system serviced by them as I thought the costs were very competitive.
Jake was great! Came earlier than expected and rung when he was on his way. He serviced our heating unit and evaporative cooler. Both had been playing up, and are working perfectly now. Made some recommendations on replacing some parts that have been through some wear and tear, but was not pushy at all. Highly recommend Maroondah H&C!
Easy company to deal with and recommend them. Had my gas heater and split systems serviced by Liam. He called prior to arriving to advise how far away he was, was very professional and friendly with good advice. Liam explained everything he was doing and I will be using them again when I install a split system upstairs.
Just had Maroondah Heating & Cooling out to service and fix our heater. Couldn't be happier with the service provided. On time. Full explanation and fixed on the spot. Thanks
Had a new ducted system installed , cannot speak highly enough of the guys who did it , they worked back until 6.30 to make sure that we weren't left overnight with no heating , great quality work and really easy to deal with .
Would definitely recommend Maroondah Heating & Cooling. Dave was very helpful, great communication and competitive on price.
Did a great job of my aircon installation, didn’t leave any mess, they were respectful about taking their shoes off on my carpet. Aircon works great!
Thanks Maroondah Heating & Cooling, very happy customer here 😊👍
Well initially there was a little issue with stock not available for Daikin , but Dave provided us with the alternative solution that worked very well for us, their work is A class , the boys were very decent and good in their work.I wanted to thank Dave for the full arrangement and successful execution of the task and also helping me out with the asbestos removal.
Jake, was just brilliant. He checked our central heating in the morning & returned late the same afternnon with the spare part needed. He went beyond the call of duty, working over time, outside in the freezing cold, to finish the job. He knew how cold we had been the last week with no heating. What a true professional. You need help?? Ask for Jake A++++
We have used these guys twice, once to install evaporative cooling & just recently when our electric ducted heating died we got our gas ducted heating from Maroondah Heating & Cooling. An absolutely fabulous company to deal with from start to finish! Highly recommend them to everyone needing anything to do with heating & cooling.
All I can say Jack Maxwell was the best technician ever. He really explained it to me really detail why my evaporative cooler did not work. I would highly recommended Jack for anyone who is looking to service their unit. Thanks Jack! Cheers
I have been utilising Maroondah Hearing and Cooling for many of the properties I manage throughout Monash and surrounds and their professionalism is second to none. This fantastic team go above and beyond, each and every time.
Very happy with Maroondah Heating and Cooling! The quote was great and the guys who came out for the install were friendly and respectful always taking their shoes off indoors. Fantastic quality of workmanship, will definitely be recommending them to friends.
Always Top quality service
Great experience
Very helpful
Fantastic, honest service.
Very Happy with service from start to finish
Reasonable price and fantastic job.
Great service, would recommend every time.
Efficient.
Very reliable and great service
They responsed well to our enquiry.
Very prompt and professional, Liam is a great technician, highly recommend.
Great service thanks Liam
From sales through to installation, this crew was spot on. Turned up on time, excellent communication, carried out a professional, neat and tidy job. Thankyou
Very professional, honest and reasonably priced. Will continue with their service.
Will recommend to anybody.
Bala
Efficient, friendly and prompt and good communication
Kevin has done a good job. Discover the faulty of our heating, fix it and even teach me how to overcome the problem in the future. All within short period of time. Well done.
The first company to actually recommend a heating & cooling system that suited the size of the house & our needs. Very happy with our new system, would highly recommend this company to others.
Liam and Sushil - great job. Service included call prior to arrival, explanation of work done. Friendly and easy to deal with.
Great service prompt and friendly
We had an excellent experience with these guys. Very friendly, informative, punctual and fairly priced. Highly recommend them.
Mike the installer did a great job, looking forward to using the new cooler as the days get warmer.
Had Jake service my evap and heater today. He was one of the best traddies/servicemen I've ever dealt with. I received a call about 20 minutes before he arrived exactly when I was expecting it. He explained what he was doing, what he found, the condition of the equipment and what to expect in the future (very little as we apparently have good quality gear). Jake also explained how to look after the heater and cooler and how to use them most efficiently and cost effectively. He also jumped up into the roof to check the ducts and found a few issues around crushed ducts that was effecting the airflow.
Great guy, clearly knows his stuff and is very polite and professional.
Highly recommend Maroondah Heating & Cooling based on my experience.
Fantastic work and the guys were very helpful, respectful and went above and beyond. Efficient Work and great communication. Would highly recommend.
We have been very impressed with the polite, professional and caring team at Maroondah Heating & Cooling. They provide quality products and excellent customer service. I would certainly recommend them.
Very good service
Excellent trouble free installation and service.
We’ve had a very good experience with Maroondah. Starting with initial advice from Dean, installation by Wade and Jarrod, and after-sales with Amelia. Service was smooth and professional. Highly recommended. Steve
Great guys at maroondah heating would highly recommend them to anyone
We had a really good experience with Maroondah Heating & Cooling. From Dave coming out to give us a quote, he was punctual and wasn't annoying or pushy so that was nice. Dale in the office was extremely helpful and the guys who came out to install were great. The job was finished in half the time that was recommended and the guys were punctual, clean, respectful and very helpful. I would definitely recommend this company.
Punctual and courteous.
I even received a phone call from Liam prior to my booking to confirm that he will be on time.
Service itself was very honest.
Everything was explained to me in a way that could be understood.
Didn't try to sell me another heater or invent things that needed to be replaced .
Price was justifiable and reasonable.
My phone call to Maroondah heating and cooling was prompted by a sudden noisy pilot light in my 36 year old Vulcan wall heater. All my options of servicing/replacing were explained. I chose to update to a Daikin split system which is far more energy efficient and safer. Communication was excellent. Everyone arrived promptly and I am extremely pleased with the final result. Thank you everyone!
Just want to say a big thank you for the fabulous job your worker Jake just did at my home today.
I have been using your company for many years now at home and rental properties we have owned.
Not enough people say when a great job has been done, including myself. Having Jake here today has prompted my post.
Well done Maroondah Heating on running such a pleasant, prompt and efficient team and business.
And again thank you Jake, our yearly service man.
Had Liam out to look at our unit this morning that wasnt powering on. As a small business owner, i have been super impressed with all my dealings with Maroondah Heating and Cooling from making the service appointment through to the work done. Liam quickly diagnosed the issue, explained clearly how to sort it ourselves in future, serviced the unit and gave sensible advice on the next service. He also gave advice on our ducted heating. All in all this was a 10/10 experience, they did what they promised and did it all superbly. Cant recommend this company enough. Keep up the great work!
Maroondah Heating and Cooling provided exceptional customer service from my initial contact right through to the completion of the job. Very Impressed!
I am very impressed with the punctuality and professionalism of Maroondah Heating and Cooling. Last week I had Michael come to my double storey home for a quote on a new heater. He assessed the situation and provided a typed quote on the spot. Within 4 business days I had Phil and his apprentice Jody installing my new heater on Friday 12 June. They arrived on time and worked very hard for 6 solid hours, removing the old heater through the manhole and putting in the new one. Michael called me when they discovered the zone motor had died to let me know the price of a new one and whether I wished to proceed. Phil and Jody cleaned up the mess they made and patiently answered all my questions. My experience was 10/10. I highly recommend this company. Julie B Wantirna South
My Braemer ducted heater stopped suddenly. Maroondah came out within 24 hours. Liam and his apprentice investigated the problem, testing each component and replacing the circuit board. The unit is operating better than ever. Reliable and professional. Thank you MHC!
Have had a reverse cycle ac installed by Maroondah Heating and cooling before together with a replacement ducted heating system. My mother had an old and inadequate ac and was finding the summers hot so I recommended Dave come and quote. My mother can be quite difficult but found Dave a thorough gentleman and well versed in his profession. She is not local to this area. Stewart who installed the Daikin system was also a gentleman and very amiable and punctual, and cleaned up after himself.
Very impressed with Liam. One of the best tradesman I’ve ever dealt with, excellent PR,
very knowledgeable, on time, and knew exactly what he was doing. After he left our Daiken AC unit was up and running as if new.
Highly recommend these guys and will definitely be using them in the future !! Don’t hesitate to use this company...you can do so with confidence!
Thankyou
Excellent service from start to finish. Would recommend and use again!!
A very organised & competent group of people. Everything about
this company works like a well oiled machine.
On time and professional had no problems from start to finish
Very responsive company - installed replacement evap cooler - the service from Mike the installer was brilliant - friendly, professional and worked fast to deliver a great outcome. Would recommend to others.
Fantastic company to deal with that takes alot of pride in there workmanship and customer service . Would highly recommend to anyone wanting a high quality service!
On time attendance. Reviewed job to be performed before starting. All work carried out with care and attention, and area thoroughly cleaned on completion.
Very satisfied in all respects.
We used Maroondah Heating & Cooling to replace our ducted heating system with a new 5 star Bonair system with 11 ducts the service from the quotation to the installation was firsts class. I have been using their services for many years from the previous installation of out evaporative cooler to our ongoing servicing for both our cooler and previous ducted heater I would highly recommend their services to anybody.
Cheers, Paul, Kilsyth, Vic, 3137.
Liam came out to service our evaporative cooler. he was exceptionally professional, friendly and would highly recommend him. Havent received service like this in a very long time
Jake was super helpful, respectful and took the time to educate us on how to use both our heating and cooling systems. Highly recommend! Everything was simple from calling to book a service to Jake's amazing service!
Fantastic customer service. From the ease of receiving a quote, to the quick installation and professional tradesmen (Mick and Jodie) installing the new ducted heating system, the service was fantastic. Thank you for making the process seamless.
The crew that installed our ducted evaporative cooling was polite, respectful and efficient. Very pleased with all the staff, would not hesitate to use this business again.
Excellent service, price and professionalism from the team at Maroondah Heating and Cooling. We have had a new Bonaire evaporative unit installed and we were more than happy with the whole process which was very thorough and efficient from start to finish. Would not hesitate to recommend.
Well this is the second time we have used Maroondah Heating and Cooling. The guys Daniel and Darcy were on site at 8.20 and left at 11.00. Both are highly recommended, job was done without any fuss and when completed was shown how the Heating system works. Thank God we have heating again.
Maroondah Heating and Cooling is recommended to all. Helpful, friendly, polite staff to answer your questions and service is A+. Thanks to all of you
Wayne Murphy
Jake was professional and quick with servicing our evaporative cooler on our double storey home. Would recommend and use service again. Thanks!
I had a new Daikin ducted heating and cooling system installed by Maroondah Heating & Cooling. David Cullen the sales person and the team headed by Dale Hallett who did the installation work on the day were all very professional and I am extremely pleased with their work.
What can I say. .. Sushil was an amazing maintenance guy .. polite , removed shoes on entry and couldn’t help enough.... and didn’t leave until he made sure we had heating .. Thanks Sushil .. 5 stars ⭐️ ⭐️⭐️⭐️⭐️
From the initial contact, the team were professional, knowlegable and always arrived on time.
From the inspection then written quote through to the installation communication was excellent.
The crew were respectful and complete our instillation with out fuss.
We would have no hesitation in recommending MHC.
My late husband, Simon and I have dealt with Maroondah Heating and Cooling for some years now. They have always been most professional and courteous. For the last two maintenance visits, we have been delighted to deal with a young man called Jake. He is an absolute joy - happy and knowledgeable. It is a testament to the company that they ensure that their employees share the same ethics as they do. Thank you again.
We contacted a few different companies to get quotes to replace our tired old heating unit. I rang Maroondah Heating and Cooling and straight away I could tell that they were a professional company. I organised a day for someone to come out and quote and they came out and gave us a very competitive quote, which was backed with a good warranty.
The only fault I could find was a the on site quoting process. I felt that they could have been a touch more professional. In saying that we had another company come out to quote and they were very rude and stand offish. People don't realise that the initial meeting is the most important part of the process. Anyway we had the unit installed and the guys that fitted it were great, easy to talk to and went through a basic training of how to use the unit. So overall really good experience and I would use the guys again as it is a no stress purchase and you are left knowing that you are in good hands. Thanks again.
Sushil solved a mystery issue with our gas central heating system that had been plaguing us for a while. He was very responsive and went the extra mile to explain what the problem was and to check for other issues while he was here. Thoroughly recommend him.
Technician attended my dad’s home to service his Brivis HX23 gas heating appliance. Dad was very happy with the service, the technician was friendly, capable and informative. Thank you for providing such a good customer experience.
Thank you so much for sending your lovely staff out so quickly to install our new BONAIRE evaporative cooler. Everyone was so friendly and helpful; they showed up when promised, answered all my silly questions, and left the property spotless. Your installers even fixed a few cracked tiles they found on the roof.
Your understanding of our urgency due to my daughter's medical condition was heartwarming.
We are so excited to try out our new evaporated cooler this afternoon!
Very professional and helpful from the initial enquiry regarding a new electric heating/cooling ducted system to replace a ducted gas heating, through to pre-quote inspection, final quote and installation. Follow up assistance also very professional and excellent service.
New central heating gas replacement done .they are excellent work quality very good and all promises fulfilled price was very competitive. Very happy with them
Really happy with the new ducting. We have a long house and the previous ducting system was inefficient, very noisy and delivered poor results. Maroondah Heating and Cooling fixed all those issues so we are very happy to recommend the company. Everyone at the company has been good to deal with, and sorted out a minor issue promptly and without complaint.
I had a good feel when I booked the service and so glad I did. Receptionist was so accomodating.
Jake had a tough job to do and thank goodness he was experienced and accomplished at troubleshooting. I thought we would need to replace the unit, so he saved us a fortune. Highly recommend and will use them again, when needed
They replaced a old system for us, they were very professional. They turned up when they said they would. They didn’t over sell and made the process easy and straightforward. My home is now toasty warm again.
Had our routine maintenance done by their service department on our Ducted heater unit. Liam called before arrival as promised and then arrived on time. A detailed service report.was supplied and explained in full. Highly recommended for their quality and service levels.
Maroondah Heating and Cooling was recommended to us through a son's work colleague and from initial contact to finish they have been nothing but proffessional. First recieved emailed brochures from Zoe, and then had Michael come and quote on new sytems (Heating & Cooling). We went with a Daikin Heating & Cooling system with a My Air program & 8 zoned areas. This was installed over 2 days by Darcy, Kai, Ben, Tom, Zac with Dale overseeing final sign off and check of system. All the staff and workers were polite and courteous, cleaned up very well taking all the old system. Had a couple of queries on the following Monday and Darcy & Kai attended within 24 hours and sorted out these minor issues. Very pleased with system and service. Would thoroughly recommend them.
I had Maroondah Heating & Cooling install a Split System Air con - they did a great job (multiple workers turned up on the same day).. really great job - simple and worked with me to get the result I wanted! excellent
We were very impressed with the courteous, clean and thorough manner in which the tradesmen carried out the installation of our new heating system.
Would not hesitate to recommend Maroondah Heating in the future.
Bob and Joan Goff
Amazing professionalism shown by Maroondah Heating & Cooling from the initial quote, the technical workmanship with the installation and then the final inspection. Highly recommend this company to anyone who wants fast, prompt service with 100% expert workmanship.
Sushil came to my home today to service my heating unit and evaporative cooler. He was great! Punctual - he rang 15 minutes before arrival and arrived on time. I am really impressed about how knowledgeable Sushil is, and he explained everything to me in a way I could understand. After inspecting my heating unit ducting, he explained that it was in very poor condition due to its age/wear and tear and explained that the unit itself is not very efficient and the ducting being in the condition that it is in did not help. Sushil made some recommendations, but was not pushy at all. I’m a 69-year-old pensioner and I am very grateful of this information.
Well done Maroondah Heating on running such a pleasant, prompt and efficient team and business.
Thank you for your professional service when installing our replacement central gas heater on 9 March 2021. Your technician and his apprentice were timely, efficient and courteous throughout the process. All appropriate safety checks were undertaken on completion of the installation and your crew cleaned up beautifully. We will be sure to recommend you to anyone wishing to use your business. Cheers, Peter and Carole
I contacted Maroondah Heating and Cooling as we had just moved into our new house. I was concerned about the state of the ducted heating unit as I have a 1 year old son and I wanted to ensure it was safe and not emitting any CO2 or any other debris as he seems to suffer with airborne allergens. We were booked in for 2 days later, which was timely I thought, Liam attended our property and immediately recognised the heater may be a hazard. It was a cracked and dangerous 20 year old unit. He disconnected it and organised for us to be contacted within 24h by Dean the salesman. He then came and gave us options. We were expecting a much larger cost, so we were thrilled with the outcome. A few days later, Mike installed our new machine. I felt confident at every stage that we were being well looked after. We now have wonderful heating which I know has been fully tested after installation. Following up from that, I had a wonderful experience over the phone with Rochelle.
Thankyou for the team and Maroondah H&C we are very thankful for your expertise and honesty for our home heating.
We needed our ducted heating system to be replaced. Dean came around to do the initial analysis and gave the best advise. He was honest, upfront and very clear about what to expect. The installation process was very prompt, the technician was on time and finished the work neaty. He gave me a how to use of the system. Rochelle reached out to get my feedback. I am very happy with their service and overall experience. I am glad I reached out to them.
I am enjoying the ducted heating system in melbourne winter. I would highly recommend them for any services related to heating and cooling.
In the last twelve months, we've had two urgent call outs to Maroondah Heating and Cooling.
Jake and Sushil have sorted us out both times in a straightforward, no-nonsense manner. They are terrific troubleshooters but also good educators and we're now really informed and comfortable with the status of our heating and evaporative cooling.
We highly recommend these guys and won't use anyone else.
Very efficient installation of a Bonaire six star heating. Have used this bushiness for all my heating and cooling needs. Very pleasant and easy to deal with. The installers are very professional and clean up efficiently after the job.
When our gas ducted heater died, we didn’t want a straight replacement but wanted to consider better heating options for our house which was always cold downstairs & warm upstairs in winter. Dean did a thorough review and suggested a much better heating solution. We are delighted with the end result and now have a cosy home. Although we had a teething issue with an error code on the controller, Richard came back to resolve the issue and Rochelle provided excellent follow up customer service. Thank you Maroondah Heating & Cooling!
I would like to congratulate Maroondah Heating and Cooling for the fuss free supply and installation of a new Bonaire Gas Ducted Heating system, at a house we recently renovated. The company’s price was very competitive, and everything happened on time, as per their original advice. The installation was very neat, and the Gas commissioning technician was extremely helpful. I found the entire team a pleasure to deal with. I have no hesitation in recommending Maroondah Heating & Cooling to anyone considering the purchase of a new heating system
Thank you to the team at Maroondah Heating and Cooling for your courteous, professional service. From Zoe at Reception, the initial quote by Dave and through to Daniel the technician that installed the new unit and follow up by Rochelle. The process was easy and straight forward. With many thanks my home is now warm and cozy.
From the initial phone call to quoting then installation, the MH&C team were polite and great to deal with. The installation works were performed professionally including taking away the old unit. Thanks.
Maroondah Heating & Cooling have installed both heating and Cooling for me - Heating just recently and Cooling a few years ago - on both occasions they were amazing .
Had it installed in a day - cleaned up afterwards and the heating is brilliant .
i would highly recommend this company to anyone that wanted these services - very professional, polite and communication is perfect.
We even had it installed a day earlier than expected.
We had a Gas leak under our house and Maroondah detected that and we were able to have this fixed on the same day - so grateful as it could have been quite dangerous
Well done Maroondah Heating and Cooling.
Prompt efficient and professional. They took their time to make sure nothing was damaged and were very reasonably priced
We had Maroondah Heating & Cooling out to perform maintenance on our ducted heating. Unfortunately we had to then replace our 20 yr old ducted heating unit.
As we were without heat, they organised an excellent and knowledgeable sales rep within 24hrs who helped assess our options and organise a new unit.
Within a week we had a new unit installed by another technician who was on-time & extremely professional.
We would fully recommend Maroondah Heating & Cooling for your heating and cooling needs and can not thank the staff enough.
Special thanks to the 3 people who helped us through the process, Liam, Dean and Mike.
Fast reply to quote request. Quote was done and explained clearly. Installation was done without delay and installer was friendly and obliging with my positioning of floor outlets.
Highly recommend
This is the 3rd time we have used Maroondah Heating and Cooling . This time we installed an ActronAir Platinum Que system. This required the removal of an old gas furnace and all the ducting and replacement with all new larger ducting including zoning to 4 areas.
Maroondah did a great job. Arrived on time. Had a good sized team and worked efficiently on the installation. They cleaned up well and even installed a colorbond sheet to cover the old hole in the wall.
The system is going very well and we are very pleased we once again went with Maroondah Heating and Cooling. Would certainly recommend them.
Great service from a very professional company. They have installed an maintained both heating and cooling systems for us. Jake (heating technician) did a fantastic job repairing some very old gas heating ducts. Highly recommended.
I'm very fortunate I was recommended to use the services of Maroondah Heating and Cooling. From my first contact with Glenn the owner, the experience has been absolutely outstanding. He came out to my property in person to summarise the best option for us after our existing BRIVIS heating unit failed after 25+ years of service. Chris and the team arrived on time and I was so impressed to see how particular they were with every element of the installation. My contact with the administration staff has also been exceptional, making sure the process ran smoothly. Not only was their quotation competitive, it detailed every component of the changeover so there were no surprises.
What more can I say - "Just a delight from start to finish"
Thank you
Michael was fantastic at installing our Daikin reverse heating-cooling unit. He was punctual, courteous, professional and neat. It was a real pleasure to have Michael do our job, thank you!
Had Dean come out to quote and I was impressed. He offered some alternative views from competitors which made sense, and was able to clearly explain cost vs benefit. Looking forward to the install!
This company is great to deal with! Friendly, professional, and know their product. Pricing is also quite reasonable. Definitely recommend this company, thank you!
Thanks to the team at Maroondah Heating and Cooling for replacement of our old Bonaire split system with a new one and the followup . Whole install done in less than half a day... friendly service and no fuss install and clean up.. Cheers
Rob
An absolute pleasure to deal with. We recently moved into our house and had a broken ducted heater that we didn't know about. Jake came and figured out the problem and made some suggestions without being pushy. Very polite and easy to deal with. He also fixed our heater and did a service (and in the rain you poor thing!) and I would not hesitate to use them again in the future!
Amazing service, professional and prompt. Dave came to quote and he was the best, easy discussion and we signed up straight away with a very competitive quote. Mick installed the new heating unit, he was awesome, unit fitted well and the inside work was neat and looks great. Mick cleaned the area where he had been working and left the home as it was before. Thanks guys we will certainly recommend you to our friends and family - 5 star service
From my initial contact with the friendly phone Receptionist to the Technician who completed the quote and arranged for a further person to ensured the outlet area could be worked through without any issues on the installation day, to the 3 installers who completed the job in the rain and kept me informed throughout the day of the progress - all were awesome. They were all on time, respectful, professional and took the time to answer all my questions. I run businesses myself and would highly recommend.
I had two quotes and this team gave me the best ideas and solution for a difficult install. The install was on time and the team installing were amazing, professional, clean and very cheerful. I was so impressed with the product and the cost and would recommend this team for any install, especially when you need ideas of where to place the system.
Couldn't be happier, they are so quiet and efficient i will save thousands off my heating and cooling.
thanks for your efficiency and professionalism
Hi I just wanted to say thanks to the installers and electricians who carried out my recent installation. They were very professional and did a great neat and tidy installation. I am more than happy with the installation. As a tradie myself it is great to see fellow tradies who take pride in their work. Well done to those involved
We were recommended to you by our neighbors, and we can now see why.
It is not often that writing a review about a company has given me such pleasure. My wife and I cannot praise too highly Dean and John for their work and commitment in doing an excellent job. Its certainly the first time we have seen tradesmen turning up with their own vacuum cleaner! Maroondah Heating and Cooling should be very proud of, and happy, that they have two tradesmen who obviously believe, and have been brought up to understand, there is nothing wrong in practicing those long gone days of hard work and courtesy. To coin the old phrase old habits die hard and as long as Maroondah Heating and Cooling employs people like this they cannot go wrong. It would be extremely remiss of me not to mention Bob who started the ball rolling when he first came to see us regarding the best installation within our means.Bob was extremely helpful, explained the problem with the ducting to the exhaust vent, how it had been incorrectly installed and the problem that may well have caused the central heating unit we had installed, to give up the ghost. Bob was extremely professional, polite and, more importantly, knew exactly what he was talking about in ...
Really good company. I had called 5 people to get quotes, and only two actually called back. The other company came over and had a cursory glance at my broken down 30 year old system and named a price on the spot. Maroondah Heating and Cooling actually spent time doing a proper quote, checking out the old ducts, diagrams of the house and then gave me a quote that was $500 better!The guys who came and did the install were great too, inspected all the old ducts and explained that even thought they are old, they are fine, and then exactly why they are fine. Cleaned up after the installation and were considerate of my husband who was working from home that day too. And a very quick job as well! There was only a two day wait in booking it in and installation. Would totally recommend, even though they were booked out for a week for the initial quote, it was worth the wait.
They were great with their service of installing air conditioning into both properties and were very efficient in the installation and the guys were very courteous.
We had a new Wall Furnace installed. The Installation went ahead on time. Cleanly installed and how to operate clearly explained. Friendly Service man, when purchasing unit all pros & cons were explained to us.
The heater unit was replaced with a larger more efficient unit. This required access being made to the roof cavity from outside to remove the original unit and to put the new unit in its place.The work was carried out without any fuss and all related "mess" was cleaned up by the tradesmen at the completion of the job. The old unit was removed by the tradesmen. The men caused no disruption, worked efficiently and completed the job quickly.
Approximate cost: $3,200
I received a quote from Paul who provided an on-site visit. He was on time, polite and thorough. In the end, I chose a more competitive quote, but would recommend this company based on initial dealings.
Approximate cost: $10000
change over evaporate cooler to existing dropper,powerpoint and waterline. workers were friendly and cleaned up before leaving.job well done
Approximate cost: $2760.00
Ducted heating installation,prompt,professional service. Polite workmen who arrived on time and cleaned up their mess
Had a Bonaire Evap installed with 7 outlets in a single storey house. Good customer service. Staff were friendly. Evap working well since installation.
Approximate cost: $4620
Installation of two split system air conditioners. Staff were incredibly helpful. Service was excellent. Installers arrived on time. Air conditioners are brilliant. Highest possible recommendation. Thank you.Approximate cost: $6000
Very professional, prompt and an all round great company to deal with. Appointments were made to fit in with my availability which made things very easy for me. Thank you!Approximate cost: $2,500
Installation of Heating and cooling, workmen were very quick to get the job done, quality finish. Not happy about the bank charges for paying by credit card. this should be factored into pricing not passed onto customer at an additional cost.
Evap aircon installed throughout the house and not a spot of mess left anywhere! Workmen were obliging and pre installation work and communications outstanding. A very professional company!Approximate cost: $5000
Thanks to these guys who restored the faith that "tradie's" can be on time, clean and efficient.Appreciated the completion of work before the business wound up for a well earnt festive season break. Definitely will recommend to any friends who are looking to upgrade or install cooling (or heating).Approximate cost: $3800
We had an evaporative cooler installed, they were punctual, reliable, answered any questions properly, generally a very professional businessApproximate cost: $4000
Dave the owner was very friendly and helpful when he was doing up a quotation for an evaporative cooling unit. The crew who did the installation were ok overall.Approximate cost: $5000
refrigerated airconditioning installation (split system). Excellent service and would recommend to anyone.
Installation of Evaporative Cooler Great price, friendly, professional and installation on time with no fuss.Approximate cost: $3900
I was supremely impressed with the service I received from the start. From the moment someone was sent out to evaluate my heating needs they were friendly, informative and professional.When the install went ahead the team sent out were very polite and respectful of my home. They were quick, cleaned up after themselves (including vacuuming my floors below the install) and made sure I knew exactly how to operate my new heating system before they left. They also made sure I knew who to contact if I had any problems or queries.Quality install which made me appreciate the value for money for the service provided and have full confidence in the product we had installed.
Install two air conditioners. From receiving the quote to the workers being very friendly and efficient and cleaning up the mess it was a positive experience.Approximate cost: $6500.00
The team came and evaluated our needs then organised and completed the installation of a new split system. The turn around from quote to installation was super quick considering the time of year. The guys were very knowledgeable of the product that would best suit our needs and how best to position the external unit for maximum efficiency. We're very happy with the service overall.
Contacted Maroondah H&C for a quote on an evap cooler install. I know from experience the industry is full of cowboy installers, and I am very fussy with the trades I use on our place. We used Maroondah a few years back for a small AC job on a rental property, and following their good service then thought we'd give them another go this time round.Good to see nothing has changed - from first contact/quote with Dave Cullen, right up to the install with the other Dave & his crew, I still just cannot fault these guys!Communication was fantastic, quote Dave actually arrived early for the quote & install Dave was bang on stated arrival time.Install Dave & his two guys did a faultless job, absolutely no mess inside or out & also removed all their own rubbish. A real tradesman, not the 'get in & get out' type I was worried about getting.While you will always find someone to do your install a bit cheaper, trust me they won't do it better!Good job guys, already recommended you to several others - something I don't do unless I know they will get the same service we did.
The guys installed new Evaporative Cooling for me. They arrived on time, cleaned up and left no mess. They even replaced some broken tiles on my roof. Thank You. I would recommend them to anyone. Good quote.Approximate cost: $3,500.00
Evaporative Cooling installed. They were very efficient and all staff were very friendly. No hassles at all which is refershing in this day and age.Approximate cost: $3700
Supply and installation of a split system air conditioner with the compressor/fan component mounted on the wall over a installed water tank. Great job, quick, clean and friendly. From Quote to installation it was only 4 working days and good follow-up on completion regarding satisfaction.Approximate cost: $3900
Replaced old with new evaporative cooling system, fixed a few ducts. Easy quote, installed within 3 days of quote. Excellent communications, professional installation - cleaned up after themselves and left no rubbish behind.
Installation of Evaporative Cooling, Great job , plenty of communication , friendly , informative staff , a good projectApproximate cost: $5000
We had ducted heating installed and from the quote to the final completion of the job, the service was excellent. Very good workers and staff over the phone with very good communication and updates. Highly recommended.
supply and Installation of Bonair VSM65 evaporative cooling unit.I would like to thank Dave Cullen for his outstanding attention to detail and friendly approach, it was his professional attitude that mad me choose Maroondah heating and cooling.Approximate cost: $3800
Very long established reliable firm. Quality products matched by quality work and complete assistance. Have used them for heating and cooling and we are very satisfied. Would highly recommend them.Approximate cost: $3900
Ducted Heating with add-on cooling for new build.A few issues along the way, but dealt with respectfully. It did take some time to commission the A/C unit, but Maroondah heating took ownership of the problem and worked around my schedule.My only negative is that I requested a quote for complete installation, which I received and accepted, but then I was asked to prepare the ground for A/C install. i.e. Level the ground and provide concrete slab.After some 'negotiation', and a delay to the install, we met half way where I levelled the ground but Maroondah heating provided the concrete slab.Overall the system is working well, they came up with a design that other suppliers couldn't, and despite the hiccups I am still happy with the service. Also the team that came out to do the work were friendly, respectful, and left the site clean. I wish I could say that for other trades.I would definitely use them again, but I would be a little more diligent when checking what is and isn't included in the quote.Approximate cost: $15000
We had our underfloor ducts replaced for our ducted heating as they had been in for 23 years and had deteriorated. Also we needed the configuration of the duct work to be altered to cater for an extension which had been added.Maroondah Heating and Cooling were amazing!From the first phone call enquiry to completion of the job they were efficient. They arrived exactly on time as arranged, both for the quote and for the start of the installation. They cleaned up at the completion of the job. They were courteous and informative.All in all I would definitely call them again when we need to purchase a new furnace or require any future ducted heating/cooling work.
Approximate cost: $2400.00
We had a ducted heating unit replaced.They were fast, efficient and had the job done in less than week from when I first called the office.From the office to the salesman and the workmen the company was extremely professional, knowledgable and friendly.They were on time and cleaned up when finished.I would have no hesitation in recommending them.
Approximate cost: $2,400
Our ducted heating unit ended up with water damage after last weeks hail storm so needed replacing. I didn't hesitate to call Maroondah heating & cooling as I've used them in the past, they have always been exceptional. Half an hour after my call Kirk arrived to give me a quote, he said the earliest they could install was Friday, 2 days away. After he'd left I called the office to book in the replacement, I explained I have one year old twins & that replacing the heater was an emergency. I was told they would call me back to book it in when Kirk returned with the paperwork. 15 mins later they called to say they had reshuffled Wednesdays bookings around so they could come out that day between 12-1pm to install the new ducted heating! They arrived just after 12pm & 2 hours later it was all done! Exceptional, outstanding service.
Approximate cost: $2360
Installation of a Brivis B20 central heating boiler.Installation staff were very friendly and efficient.The installation was completed in under 2 hours.
Approximate cost: $2250
This is the 2nd time Maroondah Heating & Cooling have done work for me and I have no complaints. While the installation did take over 12 hours (mainly due to a 2 hour interruption during the day which was not the technicians fault), the technician did not want to leave until the job was finished - and we are very happy with the result.Approximate cost: $6000
Our ducted heating service broke down with only 4 days to settlement and final inspection on our house we sold, causing us mega stress. Luckily the technician who came to check the old unit recommended Maroondah Heating and Cooling. Their representative, Kirk, came out first thing the morning after our distressed phone call, quoted on the replacement system, took photos of where the unit was supposed to go in the roof and the next morning at 8 am Danny and Sam came to install the new unit, knowing exactly where the unit was to go and what to expect because of the photos. They had to go in through the roof, took out the old unit, installed the new one and connected up to the existing ducts. They were very efficient and clean, I was worried about damaging internal ceilings or walls that close to final inspection (which had happened previously when tradesman were up in the roof cavity) but not a single mark. The guys even removed their workbooks before entering the house so they would not mark the carpet! They also took away the old system, so not a trace was left of any work being done at ...
These guys supplied my multi-spilt Daikin air conditioner. From the word go they were very professional starting with avery detailed site survey and honest/practical recommendations that suit our needs (three bedrooms incl kids usage) perfrectyly. Highly recommend !! If you can, get Dave to handle your enquiries.Approximate cost: $6,500
Air conditioning to upper storey. Was a complicated job, but they found a way to install and were very courteous and did great work. Fantastic service.Approximate cost: $10,000
I had MHC install a ducted heating unit. Installation was no fuss and the installer did a great jobApproximate cost: $2500
Supply and installation of ducted heating unit and removal of existing - the sales person was very clear and explained everything, the installers were courteous and helpfulApproximate cost: $2200
The team at Maroondah Heating and Cooling have excellent service, right from receiving my quote for heating, the installation and finally how easy it was to redeem the cash back offer. Dale and Joe did a fantastic job on the installation, they were both very professional and knowledgeable in the positioning of the heating unit and heating vents and how the system works. Although we haven't had many cold days yet, I found the system warmed the house very quickly, and am glad I am prepared for the winter months ahead. The cash back offer is great, and the process on-line was very easy to follow and I was surprised how quickly my application was processed and payment received.Extremely pleased with everyone who was involved.
Had an install last week, the installers and electricians that were sent around did a great job neat professional job, very happy with the outcome, being a tradie myself its great seeing people take pride in their work and doing a great job.
My husband and I were delighted with the service from Maroondah Heating and Cooling. From the original email requesting a quote, the representative (Dave) who advised and quoted on the system best suited to our needs, through until the unit was installed by the team from MHC, led by Dale, we can only advise it was first class all the way, The office kept us well informed from start to finish and we can only add it has been a pleasure to work with this company ... just need to deal with this company ..just need some warmer weather to check out our new Daikin.
We recently had our home installed with evaporative by Maroondah. We were very please with the work completed particularly the way Daniel Brooks explained everything. He was very professional and informative. I found him quite outstanding compared with other salesmen. I will have no hesitation in recommending the company to my friends and family. We were very pleased with the service provided. Helen & Jeff.
These guys turned up early, not late, they got as many guys on the job as needed to get it time efficiently, effectively and in a timely manner. They were very nice and willing to chat a little while still getting the job done. They were friendly, adaptable and respectful. And at the end they took me through to show me everything, so that I knew how to use things after they left. And they offer 6 year warranty on their work.
These guys ripped out and replaced my gas wall heater, and changed over my gas hot water system to an instant system.I found them to be good operators - reasonable prices, all contractors showed up on time, and were good to deal with. They also took the time to explain everything along the way. I've had the equipment installed and working for about 9 months now and everything has run well.
Approximate cost: $5000
Dear Daniel and Stuart,we've had our heating/cooling unit for a while now, and I just wanted to let you know we are really happy with it. It heats the whole house or just parts of it as required, it is fairly quiet, and very efficient at heating the house quickly when needed.We have only used the cooling on a couple of occasions so far, but again it has performed way beyond our expectations.Despite the hassles of additional boxing in, installing three phase power to the property, and lowering the ceiling of our bedroom to make it all fit, we both feel it was well worth the effort to get a system that does the job and does it well.So thank you for your expert advice, and quality installation. We wish you and all at Maroondah all the best for your future success.Best regards,Chris Dennis, Surrey Hills
Its been very delightful dealing with Maroondah Heating Services, right from when I had Daniel come out and thoroughly go through and check what was required with me and explained the best option. Josh was a very easy going young man who worked solid all day long, everything I asked he explained to me which gave me confidence and assured me of his knowledge of installations of heating systems. There was no mess left behind and I was really happy to see the old unit being taken away and thrown out. The customer service team who I spoke to were all extremely helpful to assist me with my enquiries. I can honestly say it was a very positive experience dealing with Maroondah Heating & Cooling and I will highly recommended there business to anyone.
Our 40 year old central heating unit was dying and I rang a number of places to get it replaced. Maroondah was definitely the best. Turned up on time, very professional, knew exactly what to do for a job that was not straight forward. Tradies were good too. Excellent job with great service.
Approximate cost: $2500
Our heater died in the middle of winter, and having a 6 month old baby, we wanted a new heater ASAP. They were Fantastic, they understood my concern with not having heating. I rang them at 4pm had a salesman at my house 8am the next day and installed the heater that day. The plumber that did the job, worked in the pouring rain to do the work, and as a result the inside of the heater got wet, so he stood there with a hairdryer under a brollie to dry it out and said "i wont be leaving till it is dry and safe to run". The job took a few hours longer than normal due to the weather.Some company's i rang said they will be able to come and have a look on Monday, and install Tuesday or Wednesday. But for this company within 24hours !!
Approximate cost: $2100
Maroondah Heating and Cooling has friendly, knowledgeable people and great service. Easy to deal with and the guys cleaned up when they finished the job. Will recommend them to others.
Customer service excellent from reception, then Stuart who arranged for Dave to visit who was thorough and convinced me that he new what my best option was, ongoing communication re installation was prompt and professional and Justin completed the commissioning effectively -I highly recommend this organisation
Really good company. I had called 5 people to get quotes, and only two actually called back. The other company came over and had a cursory glance at my broken down 30 year old system and named a price on the spot. Maroondah Heating and Cooling actually spent time doing a proper quote, checking out the old ducts, diagrams of the house and then gave me a quote that was $500 better!The guys who came and did the install were great too, inspected all the old ducts and explained that even thought they are old, they are fine, and then exactly why they are fine. Cleaned up after the installation and were considerate of my husband who was working from home that day too. And a very quick job as well! There was only a two day wait in booking it in and installation. Would totally recommend, even though they were booked out for a week for the initial quote, it was worth the wait.
They were great with their service of installing air conditioning into both properties and were very efficient in the installation and the guys were very courteous.
I had a heating unit replaced recently, although the price was not the best but reasonable and the service was just brilliant! First, Paul who provided onsite quotation had thoroughly explained the replacement procedure and figured out a way to best install the unit, and this is really reassuring! On the day of installation, I had Luke came over, He s work was way beyond my expectation! He got rid of the old unit, leveled and paved the floor, installed new unit and even replaced nearly half of the duct (which was not included in the quoto,just because I asked if he can clean the front end of the duct and he replaced nearly 10 m duct! Big big thank you to Luke) for me in just one and a half hour! Excellent Briliant well done job,Luke!
Excellent service, installed heating/cooling when they said they would with no fuss and no mess, terrific installation staff. Also excellent reports about after sales service from Family and Friends
The guys did a great job and even handled a few tricky things that others might have complained about. They had done our ducting prior so i preferred to use the same co.
We called Maroondah Heating and Cooling to repair our old ducted heating system, the technician that came was on time and extremely informative, even though our old unit had to be replaced he explained why and made the necessary arrangements to have our unit replaced. They helped us make an informed decision and a time and date was made for the job to be done that week, a very easy changeover. we were very impressed with all the people we dealt with at Maroondah Heating and Cooling and would use them again and highly recommend them to anyone.
We were very impressed with the time and planning that went into the quote to replace our 35 year old central heating unit and ducting. Also the fact that there was no sales pressure and everything was explained in detail. Tradesman on the day were polite, tidy and organised, and answered any questions that we had. We had used this company 6 years ago for evaporative air con and were pleased with the the way the job was planned and implemented
Spoke to Dave at Marooondah Heating when my ancient heater went on a blink. Dave just came over, did an inspection and offered to replace my complete system including ducts with added zones etc, with a Brivis one. A date was fixed and price agreed upon. The rest was like clockwork, and the installation was completed way before time - well it is winter and we did not spend a single night in the cold, thanks guys!!Happy to recommend their service to anyone who is looking for the best!
I'm a very happy customer and would highly recommend this company.My ducted heating died and I was about to go on holidays. The guys came and gave me options and the office girls provided quotes the same day. I was able to make arrangements for the installation the day before I returned from holidays. It all happened without any problems!No mess, no fuss. Seamless!!!The value add here for me was the on-site advice given by Dean on best type of unit for my needs. Then the follow through from the girls in the office to make it all happen. Nothing was too much trouble.Thank you!!
After having a local company tell us that the Evap cooling we wanted was not possible as were had limited roof space. Maroondah Heating and Cooling looked out of the square and successfully installed it. Wade and his team of installers arrived on time and got the job done. They were very professional and I would recommend them to anyone.
We had a great experience with the team from Maroondah from the staff on the phone, in the office and the installer. Would highly recommend such a great organisation. They made the whole process quick, easy and affordable.Thanks to the whole team.
I found all the people I dealt with at Maroondah Heating to be friendly and helpful. Our heating stopped working over the cold snap and they tried their best to come and fit the new one ASAP. The installers - Luke and his guys were very polite. They were careful and considerate with my property. I would recommend this firm to anyone
Maroondah Heating provided excellent service from the discussion of a suitable heating/cooling system for my home to installing it in a most courteous and efficient manner. All appointments were punctually kept and personnel were professional and friendly. This was in stark contrast to two other firms who after attending for what was initially a repair job, failed to keep appointments, return phone calls or follow up when it became necessary to replace the whole system. I highly recommend Maroondah Heating and Cooling and will certainly deal with them in the future.
Attention to detail by the helpful and informative staff. Accurate product description. Competent tradesman who arrive on time and inform the customer about any product inquiry during the installation. The office staff are helpful and assist with all matters concerning clerical administration efficiently. I would recommend this company with complete confidence.
True to their word, they did a great job with our replacement Brivis heating and cooling units. Punctual and courteous, we would highly recommend Maroondah Heating and Cooling to all our family and friends.
My installation had some challenges, arising from my house layout, which were overcome. Very happy with the job done and the follow up service.
Entire heating system needed replacing. Could not do anything other than heap praise on every single facet of the process. All staff were helpful, friendly, thorough, punctual, knowledgeable, polite and considerate. And if that is not enough, I had a deliciously warm and cosy home at the end of the process. Would not hesitate to highly recommend the company to the fussiest of people; indeed, I have done so.
Had a Brivis evap cooler fully installed, it was a better price than others had quoted. Information given and install times was helpful and they were true to their word with dates and times. Staff are good to deal with - Highly recommended.
Recently Dale and Daniel installed new ducting and 6 star heater in our home. They did a brilliant job and were professional, efficient and courteous. Dave who quoted the job, was professional and thorough in ensuring we got the best heating system for our home. Thanks too to office staff Fiona and colleagues for their professionalism. I highly recommend Maroondah Heating and Cooling to others.
Recently Dale and his crew installed a new ducted aircon system upstairs in our home. They did a brilliant job and were professional, efficient and courteous. Glenn who quoted the job, was professional and thorough in ensuring we had the best system at the best price. Thanks also to Fiona and colleagues in the office for their professionalism. This is the second time we have used Maroondah Heating and Cooling and highly recommend them to others.
Excellent service from office to on-site attention to problem. New heater installed with a minimum of fuss by experienced installer who was polite, informative and most helpful. We would have no hesitatation in recommending Maroondah Heating & Cooling for all your service and installation needs.
Everyone I dealt with was most obliging! The calculation and advise as to what was best suited to my requirements proved to be most accurate. The installation was performed by responsable and pleasant trades in a timely manner and just as promised
I have been self-employed for over 40 years and found Maroondah to offer all the services that I would expect from a top quality established business. I would use them again and again if the need arose. They were very easy to work with and totally reliable in every way. Great job Maroondah it was a pleasure working with you
Our 23 year old heater died in the coldest winter week for 60 odd years - timing! Maroodah Heating & Cooling returned my inquiry promptly, and were able to help out within a reasonable time frame from quote to installation. Very professional staff from admin to sales to plumbers. They recommended a suitable appliance with which we are very happy - should have switched units well before breakdown for the economy and heating effectiveness. Price was competitive, work exemplary.
Last year they replaced my ducted heater and this week they replaced my evaporative cooler. Both times I found their customer service to be superb. Even before I decided to use their service, they were very patient in going through my options with me. Their work is efficient and of an excellent standard. I must say both times I had hiccups and accidents, but they were quick to rectify them.
My total experience with Maroondah Heating & Cooling was well above expectations, from the office staff to the onsite representatives. I would not hesitate recommending Maroondah Heating & Cooling they are great.
The whole experience with Maroondah was very easy and stress free. Dave provided expert advice and gave a detailed quote on two Brivis evaporative systems that were configured for the layout of our house. The installers did a great job and even tidied up the mess before leaving. The installation also included interfacing the existing Brivis central heater and everything works extremely well. Finally, the Accounts team completed the experience by sending the invoice and warranty information.
Very positive experience - competitive price and all staff involved were very friendly and efficient.
Great service and support from the team. Installation was a quick turn around from quote to in-place. We used them for both Heating and Cooling this year. The installers they had were also fantastic and cleaned up after themselves and were mindful of our labrador not escaping.
Good service, very helpful and knowledgeable and easy to deal with. Would highly recommend them.
Efficient, came to quote and install the split system when they said they would. Pleasant to deal with. All installers helpful and polite. Took away all packaging
From the quotation to the installation the service was great and they worked around issues I had with a renovation so to sum it up a great buisnes to deal with
sought 4 quotes for a new Evaporative system from 4 separate companies, Maroondah H&C won out with professionalism, & price. gave me an install date and kept to it. the installers where professional, clean and courteous. cleaned up after the install (with their own vacuum) and ensured all rubbish was removed. since install have had a number of days where the system was used and was elated with the result. I would highly recommend Maroondah Heating & Cooling
We just got a Braemer evaporative cooler installed. We highly recommend Maroondah Heating and cooling for any heating or cooling installation. They were highly professional and infact they came to install just 3 days after Christmas. Mr Dean came to give a quote and he was extremely professional. Luke came with an other guy (unfortunately forgot his name) for installation and they were extremely good. We have already recommended them to a couple of our friends and we would recommend them to anyone.
Hi all I wish to extend yet again my highest complements to your company for the excellent ongoing high standard of efficiency and positive hands on approach to your customers. More so when it extends beyond the initial installation process and into the realms of small pedantic adjustments, (in my case). I make it a point to raise your companies name in conversations where the subject of heating and cooling comes up. I am grateful for your attention to detail and understanding.Please accept my grateful thanks for your patience and time in your after sales service, something becoming all most mythical in the 21st century. I apologise for the lateness of this e mail for my most recent installation adjustment which took place last month.Yours faithfully,Jan
Hi Stuart, I just wanted to take the time to thank you and the team for a great service. The installation was performed on Tuesday and took less than a day. The property is effectively a triple storey town house with no access to the rear courtyard other than to go through the house – so it made it challenging! The heater was installed under the house and the ~130 kg add-on in the rear courtyard. Dean was thorough with his assessment, great to deal with, provided value-add suggestions (which I took on-board) and constantly kept me informed along the way on the design and cost even after I requested a late change to the initial design and after the initial quote. It was his practical approach, honesty and his ability to identify opportunities for the customer that resonated with me. Dayle led the installation at the property. The installation was efficiently executed and the team was very mindful of not leaving the floors and walls dirty (even though it didn’t bother me – collateral damage as far as I am concerned). But I was impressed with the effort to minimise this compared to other installations I have experienced ...
Upgraded both our old Brivis Gas Ducted Heating and Evaporative Cooling systems. Excellent service from start to finish. Workers turned up one time and very professional Would highly recommend
Bought an Actron air conditioner and Brivis gas ducted heater. Very happy with the performance of the units, and with the service (both the quote and installation). Price was also more competitive than the main other contender.
Maroondah Heating & Cooling installed a Braemar Ducted Heating unit for us a few months back and we were so delighted with their service we had no hesitation in calling them again when our Breezaire Ducted Cooling failed after 29 very good years. We had them supply and instal a new larger Breezaire and the service was equally as good as the first time. The installers were prompt, very respectful of the house and very clean in their working manner. We would not use anyone other than Maroondah Heating and Cooling and recommend them highly.
Upgraded my old Brivis Gas Ducted Heating unit which included their suggested modification to original ducting for better efficiency and which was not considered by competition for the job.Professionalism strongly evident throughout the organisation. A very satisfactory outcome
Excellent advice and service. Willing to spend time with you to ensure you get the best possible outcome. The tradesmen they use are extremely polite and professional. My Panasonic air conditioner is perfect for me. Would recommend this company to everyone.
I recently had a ducted heating and evaporative system installed by Dean and his team at Maroondah Heating and Cooling.My evaporative application was a difficult and complicated installation. The unit needed to cool a single room of approximately 18metres long, 6 metres wide and 3 metres high. The room has cathedral ceilings with exposed beams and exposed corrugated roofing with no roof cavity.There were a number of potential issues such as unit and airflow noise, balance of the airflow as well as the number and aesthetics of the outlets. I had 4 of the other larger companies refuse to undertake the job due to the difficulties in planning and installing the right unit to overcome the above issues. It was just too hard for them.Dean came highly recommended by a plumber friend of mine.I was ecstatic with the enthusiasm and professionalism, as well as being pleasantly surprised at the pride and effort taken by Dean and his team in the planning and the actual installation of the most suitable unit to ensure the system worked and looked as I wanted it to.The ducted heating unit, whilst a basic installation was also installed to a very high standard and works very ...
The weather didn’t help at first but held up for what turned into quite a big job. The boys didn’t leave until after 6 last night. We were impressed by the professionalism shown by all who entered our home and the respect they showed towards it, especially given the wet conditions. Nothing was any trouble and they certainly gave us no cause for concern, a big “Thank you” to all of them.The finished product looks really good (glad we renewed the evap cooling vents). The outdoor unit doesn’t look out of place and there is still room to get around it even though it is off the wall a bit. The true test for the air conditioning is next summer of course, but the initial running up of the heater was something else. We can’t remember actually being warm in our house! The warmth was all but instant and comfort levels reached very quickly. So far so good then, we are pleased to have chosen the units we have, we think they make a good combination. Thank you for your initial help in putting the quote and recommendations together, also facilitating ...
Please pass on my thanks to the guys who did the work! It was a pretty marathon job, and the weather wasn't being particularly pleasant, so we really appreciate all their effort. The whole team has been really great to deal with.Cheers,Kevin
A very big THANK YOU to Rinnai Australia - especially the wonderful Jan, and all the team at Maroondah Heating and Cooling for my newly installed gas ducted heating. After several heartbreaking weeks, Jan and Glenn at Maroondah Heating and Cooling came to my rescue and I'm now the very proud owner of a Bravis 6 star, zoned heating system - at last, I can relax in a warm home, with touch pad control.
I couldn't be happier. Thank you guys so very much.
Maroondah Heating & Cooling installed reverse cycle air conditioning for us. They provided excellent and clear advice. Service and installation was of high quality and staff were very professional.
The customer service was outstanding and staff very pleasant to deal with. The technicians were very punctual and also great blokes, friendly and efficient. Would highly recommend them and will now use Maroondah heating and cooling to service our air con and heating.
just wanted to thank you and your team for the wonderful and very quick installation of our new heating unit. We were very impressed with the professionalism of you and your team throughout the whole process; from the friendly knowledgeable admin staff, yourself for the very fast response to our request for a quote and the guys who installed the unit who were very professional and did a great job. We are so happy with our unit (and with being warm!)
We will not hesitate to recommend your company to anyone!
Fiona, can I just say how impressed I've been with the service I've received from you and your colleagues, from David, and from the guys who came out and did the work today. Absolutely outstanding in every regard - and I'm a fairly tough crowd, having worked in customer service myself for many years. I'm particularly grateful that David was able to ring around and arrange installation at what I understand was very short notice. That was very much appreciated.
Thank you all for a brilliant job. Really well done.
Heather
We received on the spot advice and pricing from a very knowledgeable representative. The office team were also very helpful and proactive with their communications. The process was so easy for us and we love our new heating system. Thank you!
Hi Daniel,
I had the boys over to install the heater at my place on Monday and to say I’m impressed is an understatement – I pretty much couldn’t find any trace of them bring at my place!! Except the duct in the ceiling haha- I can’t hear the heater when its on at all- they were very quick too -- very very impressed and will be recommending Maroondah to all that cross my path.
Very much appreciated Daniel – Thank you
Kind Regards,David L
Hi , I recently had ducted heating done at my house. Dave came to give the quote was so kind and pleasant with lot of patience and exactly knew what I wanted I would say anybody want to have quotation done should request for Dave and the installation person Dale was so good knew what he was doing .Excellent job done did the cleaning and everything . Would recommend to people. Dave and Dale
So it's heading into July and I've purchased a new 'older' home with scant in the way of heating or cooling and nothing at all in the bedrooms. One phone call and it was all arranged. Followed up by knowledgeable and patient advice and presto by the time I actually moved in it was installed. Well done!!
Initial office contact was pleasant. The quote & follow up with Dave was prompt & professional. Tradesmen were also prompt polite & professional in their work . Despite the challenging weather they completed the job efficiently as possible.
Thanks Sue
The first contact was very Professional, and as the process of accessing & replacing our 25 year old Brivis Ducted Heating Unit unfolded, the professionalism of the Team was great. They were friendly, efficient & extremely clean(some Trades are not).We were able to have our old unit replaced quite quickly, considering that July 2016 was particularly cold.
Thanks Jane
I would just like to commend your staff, both the boys on monday and Geoff today. Its such a pleasant change to have polite, efficient nice people come to work on our property, thank you. It seems these days you only hear about complaints, so i thought it would be nice to give positive feedback.
Thanks again tony and helen.
From the initial contact with Dave and then his professional and expert advice in solving some complicated issues I had in replacing an old heating unit I could not fault the service I received from Maroondah Heating & Cooling, plus the professionalism of Aaron & Luke in installing the new unit could not be faulted, they were friendly, efficient and cleaned up before leaving. I would have no hesitation in recommending this Company which I have already done with a friend now having a new heating system installed and he was suitably impressed with the service he received.
Very happy with this company. Professional and courteous, our evaporative cooling was installed by Dale & Darcy last week. The boys were excellent, went about their work quite diligently, cleaned up after themselves. The salesman (Dean)? was also very helpful in his explanations and so forth. I would not hesitate to use them again.
Yes would recommend this business, we have used this business before everything was as great this time as the last.came on time and cleaned up very well the guys could not have been better. cost was as stated nothing hidden.
MH&C installed installed a ducted aircon system and two splits in our home during an extensive renovation. The team had to work in with the builder as the project was staged. We found MH&C very well organised, were supportive in working with our schedule and all the team was very polite. The workmanship was great and they took great care of our house, cleaning up after themselves when jobs were finished. I have already recommended 3 people to them will continue to do so.
Yes would recommend this company, everything was as we were told, no problems with communications and all staff were excellent.
Returning customer. Excellent service, contractors very tidy, prompt and efficient. Follow up to fix minor issues was excellent.
We recently had our ducted heating replaced and the experience was nothing short of wonderful. From quote to installation, there were no hassles and the friendly team took care of everything. The work was very thorough and detailed. We are very satisfied with the results and would recommend this company to anyone! Thanks guys! Very happy customers!
My wife and i were very happy from the initial salesman through to the finished installation. The company was very professional in explaining the whole process ,much more so than other companies we had in to qoute.the work performed was very neat and tidy and the installers were hard working .the job was completed in under a day.very happy.
I was really impressed with this company. They took the initiative to call me when I left a message with Brivis to say that I wanted to replace my GDH unit. They were always prompt with their attendances and efficient over the phone.
My thanks to Luke and the team, extremely happy with the installation and service given.Big job and a big effort by the team.Thanks Dave,
System works great, wife keeps complaining its too cold :)Loves the App, got home from work today to a cool house.
To all at Maroondah Heating and Cooling Merry Xmas have a great break and all the best for 2017.
Hi Daniel,
Just wanted to send a huge thanks for getting our cooling in yesterday in time for my wife's return from hospital. Cooling seems to work great downstairs as well which is a massive bonus. Also just wanted to leave some feedback on the guys that came out to do the job. They were very professional, respectful and polite and kept us in the loop on how things were going which was great. Couldn't recommend you guys more and I'm glad I went with my gut instinct in choosing your team to do the job. Thanks again.
Cheers
Thank you. I am impressed by the way you do business.
Brad arrived when he said he would, proceeded to do the job and gave me information as he progressed, and explained the position with the replacement of batteries in the unit. He also applied the pensioner discount to my invoice without me requesting it. He is an asset to the company.
Best wishes for Christmas and the New Year
P. LeFevre
Hello,Thank you to Brad and Luke for the service they provided this morning.I received a phone call with an estimated arrival time which they met, both guys were very friendly, explained what they were doing and provided feedback on what they found and did on both of the appliances that they worked on.Thanks also to Vanessa for taking my initial call and arranging todays callout.RegardsSimon Trease.
Very professional from the beginning to the end of the installation. Did a replacement of a very old ducted heating system with new five star unit and ducts. Great customer service experience and would definitely recommend Maroondah Heating and Cooling. Team arrived on time, took all the old away and showed how the system works.
Very professional and efficient. Polite tradesmen who did an excellent job and cleaned up after the job was completed. Would highly recommend Maroondah Heating and Cooling.
The team did an excellent job all round. I'd highly recommend Maroondah H&C for anyone looking at replacing their existing unit.
From quote to install they were excellent.Dean spent well over an hour on the quote, discussing our requirements, checking underneath the house and measured all rooms to ensure the correct unit and associated services were quoted.Wade and his team of 2 other installers – arrived on time , were professional, courteous, and clean (Took their boots off when ever in the house and vacuumed and cleaned up after them). The completed the install (heater and new ducting) in one day and took the old unit, ducting and any rubbish with them. They took pains to ensure that the enlarged return air grill & Box took minimum space in the linen Closet and was finished off professionally. Payment was easy and no hassle. Given my experience I would certainly recommend to anyone considering purchasing a gas ducted heater.
Just a quick thank you for the promptness to warmth being returned to our abode! Heater replacement went smoothly and is working perfectly. Please pass on my thanks and gratitude to your office staff (very friendly), Dale who came out to assess our problem (heater had gone to heater heaven) and to yourself for organising the replacement. I wasn't home when the man came to replace but please thank him too. My husband said he did a great job.
Very professional team & excellent service. We had a new split system installed and were very happy with the quote and the installation team. I would highly recommend Maroondah Heating & Cooling.
Our sons were home when Brad called and they both commented on his polite manner and efficient way he attended to the problem. He then explained what he had replaced and why it needed replacing. I have spoken to Brad on the telephone and from our conversation I feel more than comfortable in calling MH&C to have him carry out any future servicing. From my point of view you have a very professional organisation that is focused on customer satisfaction.
Very professional right throughout the whole process, Dean checked out our old system, worked out a price. We went ahead straight away, didn't bother getting a quote elsewhere. The installers Luke and Rats? were very courteous and respectful, cleaned up and took away the old system, couldn't ask for more.Highly recommended.
Quite competitive on prices and professional on services ! I think they do what they say and say what they do! Quite transparent on how they work and I was quite impressed with their care for customer satisfaction!
Excellent experience dealing with Maroondahair, made the whole process very easy and supplied a very neat installation, They were very thorough in their original quotation and job evaluation.
Very good experience. Customer Service Staff very friendly. Dean came to give me my quote on time, gave me good advice and prompt provision of a detailed quote. He made extra effort to get me booked in as soon as possible to replace my old heater which had died. On the day of installation the guys who attended rang in advance to say they were coming. They were polite and did the job in a timely manner and cleaned up after themselves. Very Happy
Great company to deal with - Dean was very professional and down to earth and helpful. The whole process was very smooth and they catered to my timeline needs very well. Very pleased to recommend them.
My wife and are are very pleased to recommend this company for excellent service. A representative inspected our property within 24 hours and supplied a very competitive price. All our questions were answered promptly and the install went smoothly. We are very happy customers and would gladly recommend Maroondah Heating & Cooling to anyone requiring heating and airconditioning installation.
I couldn't have been more satisfied with the quality of initial contact, quote and final installation, definitely a Company I would recommend to anyone needing heating or air conditioning, thank so much guys for being so prompt, courteous and fine attention to detail. Great work.
I would recommend Maroondah to anyone. Everyone I dealt with from Dean who came and quoted to the great team that did the install, and the office staff who answered every query I had were just fantastic.
Extremely professional stress free and installers are above excellent especially their conduct whilst working couldn't be happier, such a nice change compared to other projects I've done with other companies.
Top class service, excellent business people. I had no problems with them. I recommend them to everyone who needs a heater.
We are very pleased with our new split system - it looks great. Also, just want to acknowledge the workmen on the day - they were very polite, friendly and professional and needless to say we are very happy with Maroondah Heating and Cooling.After an 'unpleasant' experience with a previous Heating and Cooling company (of which the sales rep actually lied regarding working with subs just to get the job) we are so relieved that Maroondah Heating and Cooling once again restored our faith in customer service.
I just want to send you a note to acknowledge the professional service of your staff. It started with Sarah whom I spoke to when I called to place the call. The service department was busy so she immediately took the details in a very warm and professional manner, gave me the estimated time and said Brad would call half an hour before arriving. Sure enough Brad called to say they were on their way this morning and he and Sushil arrived to service our heating unit. They too were very professional, and went about their business confidently. They left their boots at the door when inside, explained exactly what they had checked and found. The result? A very satisfied customer who would recommend Maroondah Heating and Cooling in a heartbeat. This says so much for your “brand” Stuart and the values that you as a leader hold. A renowned brand expert asked one time “What is brand?” The answer - It’s a feeling in the gut. Your staff made sure that not only was the job done but the way they went about their jobs with a caring approach ensures that you have a very satisfied customer. I can ...
Excellent and prompt communication, timely quote and install. Reasonable price as well. Very happy with serviceLovely to deal with
Excellent and quick service, ducted heating installed one week after very competitive quote. Excellent workmanship
Thank you for the Compliance Certificate. Also a big thank you to your company for your prompt and efficient service. We will certainly be using your company again if the need arises.
Very happy, thank you, the guys were easy to have around, polite, respectful & did great job as far as I can tell. Happy (and warmer!) customer.
We recently had a new heater installed and I wanted to let you know how pleased we are, both with the heater and the staff who consulted for, and installed the heater.The consultant, Dave, was extremely helpful and spent a lot of time running through our options. He was a pleasure deal with and we look forward to meeting with him again to address our needs with an upcoming extension.The installers were also a pleasure to have here. They were extremely polite, worked quickly and kept everything clean in the process. The heater works beautifully and we couldn't be happier.Thanks again!
We were very impressed with Dave who gave our initial quote and even answered his phone on a weekend to assist us with a query. The men who came to install the unit were excellent and when an electrician was required unexpectedly they arrived within an hour. We were initially booked in for a 7 day wait for installation but the team were able to move us to an earlier time which was fantastic! Reception staff are also most happy to help with queries. A very positive experience.
We had a great experience with Maroondah Heating And Cooling they were quick to come give a free quote and were very knowledgeable and then came out only 2 days later to install our new ducted heating and brand new Bonaire. We couldn't be happier with their service and would highly recommend!
We were impressed with all aspects of our dealing with the company from the initial meeting for a quote to the actual installation. All our dealings were of the the utmost courtesy and knowledge from all involved. I would recommend the company to anyone.
Very good service. Came out on time to give free quote. Installation was done very efficiently. Good communication and great knowledge of products.
The service we received from Maroondah Heating & Cooling was exceptional, and we were very pleased overall. We would definitely recommend them to family and friends.
It was a great customer experience from start to finish with old fashioned service that put the customer first. I initially inquired about issues with my old gas ducted heating system and refreshingly there was no 'up sell' involved. Once the heating was fixed, I used them for a multi room split system installation and was very impressed with the product knowledge and willingness to work with me through various options. Installation was excellent - done in a day and no mess left. I would highly recommend.
I don’t normally praise people who come to my home to work, but I feel that I have to write to you regarding my experience with your company.I would like to commend the two young men who installed my new Evaporative cooler this morning. They were on time and their courtesy, professionalism and work was exemplary (Luke was who I dealt with and I can’t remember the other person’s name). As far as trade people go, if all were like them getting work done would be a breeze (pardon the pun).My experience with your company, from my first contact with you, the sales tech, Dean, the young ladies on the phone, the follow up yesterday to let me know what time and everyone else that I have dealt with has been easy, accurate and fantastic. They all are a credit to your organisation.
Very satisfied with the quote for a replacement evaporative cooler and the subsequent installation by very competent installers. I just stood back and let it all happen.
This is the third time I have used Maroondah Heating and Cooling (twice for cooling and once for heating). Each time, I found that their knowledge, service and professionalism from start to finish has been exceptional. This most recent time, their installation team were polite and respectful, and cleaned up after themselves (and patient even when I slept through my alarm and found them knocking on my door! LOL) I am happy to say, when my ducted heating packs it in shortly, I wont be wasting any time in getting additional quotes. Great work Team!!
I would highly recommend Maroondah Heating and Cooling. Customer Service was of an extremely high standard. I would like to thank Dean, Rhiannon and particularly Luke. Luke was extremely efficient, knowledgeable and polite. Could not have asked for better service.
We would definitely recommend Maroondah Heating & Cooling. We have had ducted air conditioning and ducted heating installed in 3 properties and always found them very professional. The work is always completed on time and they clean up after themselves! All their staff are extremely helpful and friendly making it a very pleasant experience overall.
We had a new 8.5kW split system air conditioning unit installed and couldn't be happier with the whole process. All the staff we dealt with at Maroondah Heating and Cooling were professional, friendly and knowledgeable. We were undecided at first about what type of cooling system we wanted installed. Michael came out and assessed the layout of our home and talked us through the options to find something that suited both our needs and our budget. The installation and electrical work was carried out in one day and the guys even cleaned up after themselves (they brought their own vacuum cleaner!). I would highly recommend Maroondah Heating and Cooling.
I had a new ducted heating unit (with Ducts) installed, the whole process with all the staff was extremely efficient. They were quick with all responses & excellent with communication.The Rep doing the quote was fantastic as was the tradies ... highly recommend them.
Frequently asked questions Got a question for our team? Then head over to our FAQ page and see if you can find the answer there. If you can’t find what you’re looking for then don’t hesitate to give us a call and chat to a member of our knowledgeable team.
See our FAQs here.
Design consultancy With a design consultancy service from the experts here at Maroondah Heating and Cooling, you can find the perfect heating or cooling system to fit the layout and size of your home. Not only that but a system designed with your property in mind will also provide a more energy-efficient service while effectively heating or cooling the space.
Learn more about our design consultancy services here.
Builders and developers The Maroondah Heating and Cooling team works closely with a number of in-demand builders and developers to ensure a top-quality design and installation service for any property construction and renovation. This transparency also ensures that the building process moves forward as smoothly as possible, and that your new heating and cooling system will fit perfectly into the overall design of the house.
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What we offer You might be wondering what separates the team here at Maroondah Heating and Cooling from the other companies across the local industry. Our qualified technicians and installers work closely with each and every customer, ensuring they receive the very best service available, and a heating and cooling system that is tailored to suit the size and layu of their home.
To see what else we can offer you, simply click here.
Careers and employment Interested in working with one of the leading names in the local heating and cooling industry? Get in touch with the proven and professional Maroondah Heating and Cooling team today and enquire about our current vacancies.
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Loyalty rewards programme At Maroondah Heating and Cooling we’re committed to providing our customers with the best possible services and workmanship possible, no matter what the job may be. That’s why we offer our Loyalty Rewards Programme, to say thankyou to our customers for choosing us as their go-to specialists for any and all heating and cooling needs they may have throughout their home.
To find out more about the programme, make sure you click here.
Areas we serve At Maroondah Heating and Cooling we are committed to providing the highest level of service to our customers. Our reliable equipment and solutions are available across Melbourne’s metropolitan area. Check the areas we serve page.
03 9738 2000 