Visit our showroom : 6 Royan Place, Bayswater North, Victoria 3153
Visit our showroom : 6 Royan Place, Bayswater North, Victoria 3153
A new air conditioning system is a big investment for any home and business. While the unit and brand is an important consideration, so is the company you choose. From the initial installation to ongoing servicing and repairs, you need someone that you can trust, respect, and depend on in a crunch.
These days, heating and cooling companies are a dime a dozen, but that doesn’t mean that they all offer the same quality of service. If you’re about to hire someone to handle upcoming installations or repairs, all good HVAC providers should be able to tick the boxes.
Below, we’ll explore the top things to look for as you search for a local air conditioning company in Melbourne.
Finding a reputable and reliable company isn’t always easy. However, there are a number of things you can look for. As we’ll go on to cover, these include:
While these are only some of the facets to keep an eye out for, they are definitely a great starting point. Let’s dive into each of them now.
A company with a proven track record is more likely to deliver reliable and high-quality service. So, how exactly can you gauge the track record of a heating and cooling company? There are many ways to go about this. Start by looking for evidence of successful installations, timely repairs, and satisfied customers. Reviews and testimonials also offer valuable insights into their performance.
If customer reviews stretch over a lengthy period of time, this is also another good indicator of their business history, especially when you directly compare them to other operations that may have sprung up overnight. Evidence of brand and manufacturer partnerships are another indication of a strong track record.
Licences, insurance, qualifications, and accreditation are all non-negotiables for any trade, and the HVAC industry is no exception. In order to install, repair or maintain an air conditioner, the technician must have all of these prerequisites.
Why is this so important? Let’s start with qualifications and training. Whether you’re investing in split systems, ducted, reverse cycle or evaporative, every system comes with a unique set of utility requirements. A well-trained technician will not only know how to find the most appropriate location for the unit and its components, but also ensure that everything is safe.
Next is the issue of insurance and adherence to OH&S standards. While a reliable heating and cooling company will be able to set everything up correctly, insurance still provides an invaluable safety net in the event that something happens. Additionally, technicians with the proper training will operate in accordance with the latest OH&S regulations and guidelines. Ultimately, this helps to keep all parties safe and dramatically reduces the chance for accidents and injury.
If the company doesn’t clearly set out their current licences and accreditation, make sure to ask for documentation and certifications during the initial consultation to verify their compliance.
Heating and cooling systems must be fitted out to match the exact needs of the property. A quality HVAC company, therefore, will always make sure that your home is individually measured and sized prior to installation. This attention to detail helps you to get the most out of the system, as well as reduce the chances of further issues down the road.
As with anything, preparation and planning are the keys to a successful result. Carefully measuring the property, therefore, sets the course for a quick and efficient installation. This is particularly important for more complex and intricate ducted systems.
Need help with air conditioning in Melbourne? Talk to our expert team for a tailored solution today.
The best heating and cooling technicians go above and beyond to deliver workmanship of a high standard. Here are some of the boxes that should be checked by the technicians involved:
Floors/Roof Cavities: Have they inspected these areas to ensure that the unit fits appropriately? Did they create a floor plan and measure the space to verify the correct size of the supplied unit?
Gas: Have they examined your gas line to confirm that your gas fitting line is capable of delivering an adequate gas supply to operate the unit? Are they able to help you make the switch away from gas to an electric alternative?
Power Supply: Have they verified that your power supply is sufficient to accommodate the unit?
RCD: Do they provide a Certificate of Compliance upon completion of work for all projects exceeding the value of $700? This certificate serves as a 6-year guarantee on our craftsmanship.
Cleanliness: Do they show respect for your home and possessions by using drop sheets and vacuums during the work?
Customer Service: Do they take pride in repeat business and excellent customer service, from the initial sales inquiry to post-sales assistance?
You are always best served to work with an air conditioning company known for its integrity. Transparent communication, honest pricing, and ethical practices, for example, are all vital. A company that operates with integrity builds trust with customers, providing clear and accurate information about costs, timelines, and the scope of work.
How can you gauge their integrity further? Seek out references, reviews, and testimonials from past clients to gain insights into their experiences, which will all help you to make a well-informed decision.
Another way to verify a company’s level of integrity is their general reputation for customer service. Customer service awards are one such indicator.
The work of an HVAC team often goes well beyond the initial installation. Whether you’re a homeowner or running a business, it’s important to have access to ongoing support for future maintenance, repairs, upgrades, or system replacements. Essentially, this all falls under the company’s ability to provide ongoing customer service.
What defines quality customer service? Here are a few things you can look for in the context of heating and cooling
If you’ve ever experienced the difference between this and poor customer service, you’ll know all too well how important it is.
With cost-of-living as high as it is, everyone needs ways to ease the financial strain. A good heating and cooling company will be able to offer competitive pricing and give you direct access to government rebates. If you’re switching from gas to electric and/or solar, they should also help you to utilise the latest government gas incentives.
Looking to go gas free? Read our recent article to learn how!
Family owned and operated, Maroondah Air is proud to be one the leading air conditioning installers in Melbourne. From split systems to reverse cycle, solar, evaporative and ducted, our technicians tick all of the boxes.
Need a quote for air conditioning in Melbourne? Feel free to contact us today! We’re ready to lend a helping hand.
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